"Q: Why is the headphone sound intermittent?
A: It's maybe affected by the environment, charge to another place to check. If this situation is sustained. pls contact us."
"Q: Why can not play music after reset?
A: You must pair the earbud with smartphone againDelete the TWS-T8"" from the connectd devi ce list and search again for new paring."
"Q: What is ""one link two""?
A: The earbud can link to 2 smartphones at the same time.Steps: link to the first smartphone and then switch off the Bluetooth of this smartphone. Link to the second smartphone and then switch on the Bluetooth of the first smartphone."
"Q: There are three Bluetooth names for the headset, T8, T8-L, T8-R. How to distinguish?
A: This headset supports both mono and dual ear mode. When the earbuds are used, the left earbud is the main machine. When both earbuds are taken out from the charging case, the left earbud will automatically pair with the right earbud, and the Bluetooth name of “T8”will be shown; when the left earbuds is used alone, it will show“T8 -L"" Bluetooth name; when the right earbuds is used alone, it will show the Bluetooth name of ""T8-R""."
"Q: What is the battery life of the headset and the charging case? Why is it 90 hours?
A: The battery capacity of both earbuds is 50mAh. The battery life is about 4 hours when the single earbuds is used, and the battery life is about 3.5 hours when the dual ear mode is used. The battery capacity of the charging case is 3000 mAh, which can be used for charging 20-30 times for the headphones. 90 hours is the result of testing in our laboratory under normal use frequency. It is only for reference."
"Q: When does the breathing light of the earbuds light up and when does it goes out?
A: When the earphone is in the charging state, the breathing light flashes, and then goes out; when both earphones are taken out of the charging case, the left and right earphones are flashing. After the left and right earphones are paired with each other, the left earphone breathing light flashes, and the right earphone breathing light is extinguished, and after pairing with mobile phone successfully, the breathing light of earphones are turned off, and the breathing light remains off when the earphone is in use."
"Q: How to reset the headset to factory settings?
A: Put the earphone in the charging case, touch the button three times continuously, the breathing light flashes twice, and light goes off for one second indicate that the factory setting has been restored. After the factory setting is restored, the earphone will clear the historical pairing record. If you need to restore the factory settings both earbuds.Please note that the left and right headphones are separately restored to the factory settings. "
"Q: The connection is smooth when the left ear is used alone, but it cannot be connected to the mobile phone when the right ear is used alone (turn off the Bluetooth of mobile phone and then reconnect it).
A: Put the left and right earphones back into the charging case, restart the bluetooth function of the mobile phone, and take out the right earphone separately. At this time, the right earbuds breathing light flashes, look for the bluetooth name “T8-R”, pair and connect successfully, and the breathing light of right earbuds is extinguished."
"Q: What is the difference between mono mode and dual ear mode?
A: The following functions cannot be realized when using in mono mode: 1. Adjust the volume; 2. Previous song. Other functions are used normally.
The following functions cannot be realized when using in dual ear mode: 1. ""One in two"" function. Other functions are used normally."
"Q: What should I do if the headset cannot be charged or charged slowly?
A: Wipe the thimble of the earphone and the copper column of the charging case with alcohol to avoid sweat and other corrosion"
"Q: Does the headset support the Siri function?
A: Yes, both mono mode and dual ear mode support Siri call-out, touch the left or right earphone three times to make it"
"Q: How to adjust the volume and switch songs?
A: In dual ear mode, press and hold the left earphone to gradually decrease the volume, long press the right earphone to gradually increase the volume, double-click the left earphone to switch to the previous song, double-click the right earphone to switch your next song. The volume cannot be adjusted when using in mono mode and the next song can only be switched by double clicking the earphone."
"Q: Will the headset be turned off when long pressing the headset to adjust the volume?
A: No, when the headphones are playing music or talking, long pressing of the touch button will not cause the shutdown. Long pressing of the touch key will shut down only when the headset is not in use."
"Q: What should I do if the headset cannot be turned on and the breathing light does not flash?
A: Please make sure that the headset is not connected by other mobile phones. If you can't confirm, please put the headset into the charging case and restore to factory settings, clear all the pairing records, and then take out the headset to try to connect. If the breathing light still does not flash, try to turn it on manually, press and hold the headset touch button until the breathing light flashes."
"Q: In the dual ear mode, the right earphone has sound, and the left earphone has no sound. What should I do?
A: Please check if the Bluetooth pairing name of the mobile phone is “T8”. If the connection is “T8-R”, there is no sound in the left earphone. Please put the left and right earphones back into the charging case, turn off the mobile phone Bluetooth. Take out the left and right earphones, after successful pairing (the left earphones flashing, the right earphones are off), turn on the phone Bluetooth, look for the Bluetooth name “T8”, pair and connect, after the connection is successful, the breathing light of left and right earphones are off.
If the bluetooth pairing name is “T8”, the left earphone still has no sound. Please try to put the earphone back into the charging case and click it three times to restore to the factory settings."
Q： Is it normal when the charging case getting hot?
A: We recommend that customers use the 5V/1A USB plug to charge the charging box. If it is in this specification, the charging box may be slightly heated. When the charging box is in low battery, if you charge the mobile phone under high load operation, the charging box will be slightly hot, which is normal. In order to maintain the battery life of the charging box, we recommend that customers use the 5V/1A USB plug for charging and avoid charging the phone in case of low battery.
Q: Will the earphones be turn off automatically?
A: It will be turn off when in standby time after 6 mins and also will be turn off when put on the charging case.